Europe Rail - Questions & Answers

1. What is a Rail Pass?

A rail pass allows you unlimited travel on the rail network(s) of the countries covered. 
Passes offer flexibility – you choose when you travel within a limited time. If your travel itinerary includes 3 journeys or more this is the best value for money.
There s a large choice of passes: from the Eurail Global Pass to passes covering only one country such as Italy Pass.
Discounts for children, youths, seniors and Saver are available. You benefit from reduced fares (called Passholder fars) on trains requiring compulsory reservation.
Continuous or Flexi Passes  - select your pass and choose between Continuous -for travel everyday during the validity of your Pass or Flexi passes – travel on the dates of your choice within a limited period of time. Flexible travel days may be used consecutively or non- consecutively provided they are used within the validity of the pass.

2. What is a point to point rail ticket?

Point to point tickets are booked and valid on a specific route between 2 stations. If you have a few rail trips in mind then we recommend you go for a point to point rail ticket rather than a pass. Depending on the routes and the trains you will be offered Open tickets or Global fare tickets
Open tickets allow you to travel on a given route at a fixed price within a limited period of time. No specific travel time is mentioned on the ticket and no seat is guaranteed. 
Global fares are tickets allowing you to travel onboard most high speed and night trains. Travel must take place on the train indicated on the ticket and includes a seat reservation. 

Look out for Saver fares on trains across Italy  & Europe including Trenitalia…you can save up to 60% off normal fares when booking in advance.

3. What is a reservation?

A reservation guarantees a seat or berth onboard the train and are mandatory on board most high speed, scenic and night trains in Europe. 
Seat reservations are included in a Global fare ticket and generally dedicated seat numbers are printed on the ticket. 
When travelling on an Open ticket or Pass the seat reservation must be booked separately and will incur a Seat Reservation fee.
On specific trains the reservation is called Passholder fare if you hold a Pass.

4. What trains and rail products can I book online with CIT?

You can book all Point to Point rail tickets (Trenitalia, Italo (NTV), TGV, Thalys, Eurostar) and Europe Rail Passes (Eurail, Britrail, Swiss Rail, France & other Country Passes) across all Italian and European rail networks with CIT’s online booking system. 

5. How far in advance can I book Europe Rail travel?

As an indication, advance purchase timing varies across countries and rail networks:
3 months in advance – Italy, Germany/DB, Thalys, French Rail 
2 months in advance – UK, Spain
6 months - Eurostar 

6. How do I make a Europe Rail Booking online with CIT?

Follow these steps:
Go to the Rail Search box on the main CIT Europe Rail page at www.cit.com.au/europerail or Select the “Rail tab” on the main CIT website home page at www.cit.com.au
Click on the Rail tab – select “Rail Pass” or “Rail Tickets” (Point to point)
Enter search criteria 
Choose train you want to book and check details/conditions
Select train and click “Book” button
Enter passenger names and age then ‘continue’
Booking will be added to cart
Confirm details* & make payment with secure credit card only (bookings are valid for purchase as specified)
Save or print e-ticket or *add details for delivery of issued ticket/pass.

Your local travel agent can also make CIT Rail bookings.  For any help, please email citonline@cit.com.au or phone CIT Reservations on 1300 380 992


7. Can I modify my search?

Yes by clicking on the ‘modify search’ button and re –entering your travel details. 


8. Where do I find the “up to 60% savings on Italy rail’ and other ‘Europe Rail specials” I have seen advertised? 

The “save up to 60% on Italy rail“ applies to all Trenitalia trains in Italy. These are “Saver fares” and “instant purchase” meaning they are non flexible (non refundable and non- changeable) and payment is required at time of booking (instant purchase) by a valid Australian credit card in order to guarantee the fares (and savings) available. 

CIT Europe Rail specials can be found by searching by country or relevant train or pass type in the CIT Search box on CIT Online.

For example “20% off Italy Rail Pass Special” – select ‘Rail’ tab, select ‘Rail Pass’ tab and select “Italy” under Country menu, enter relevant travel details and if the special is available for the travel period/details selected, the Special will appear in the Search Results. 


9. Are all tickets e-ticketable?

No, only certain rail products are available as e-tickets including Trenitalia tickets and all saver fares. 
NOTE: Rail passes cannot be issued as e-tickets. Once purchased, passes need to be issued and sent to the traveller by mail. A $10 courier fee applies and some Australian cities require a min of 5 working days delivery time. 


10. Does my e-ticket get emailed to me?

Print@Home  - following online payment, you will receive an email notification that your e-ticket has been issued and you will need to click on ‘Print’ or ‘Save Ticket’


11. If the product I book is not an e - ticket  do I get a ticket?

Yes for all passes and non e-ticketable rail, your ticket will need to be issued by CIT and sent to your specified address after payment. CIT only issues and delivers within Australia. A $10 delivery fee applies and a minimum of 5 working days delivery time is required.

12. Do I pay fees by booking online?

Online bookings now attract a booking fee $20, and passes a $10 per person issuance fee. You will only pay a courier/delivery fee of $10 for paper tickets that need to be issued and sent by CIT.

13. Can I retrieve my bookings online?

No, direct rail bookings made online are only available at time of booking (instant purchase) and must be confirmed and paid in full in order to secure the booking. 

14. Can I add more Rail sectors to my Rail booking?

Yes, just click on ‘Add to Booking’ which takes you back to ‘search product’ page and enter the details of the rail you are after. 

You can also add other CIT Italy & Europe land travel arrangements to your booking online –such as hotels, transfers and city tours. Simply click “Add to Booking’ at the Confirmation  booking page and before you “Checkout”.
Apartments, villas, car rental and escorted tours are available on request through CIT Reservations or your local travel agent.


15. How do I find out the conditions related to rail fare I choose?

Just click on the ‘fare details’ and all the conditions are displayed.


16. Can I book accommodation with my Rail tickets? 

You can easily add other land travel arrangements (accommodation across Italy & Europe, transfers and city tours) to your CIT booking online. Please use the “Add to Booking” button.

Other land booking for apartments, villas, car rental and escorted and self drive tours are available on request through CIT Reservations or your local travel agent.

17. How much luggage should I take when travelling by train in Europe?

We recommend 1 piece of luggage per person for your own comfort and safety. Please be aware that on some trains across Europe, carriage doors are raised off the platform with several steps. Doorways and vestibule areas can be narrow and luggage racks are often overhead or in the carriage entrance. If you are not able to lift or move your own luggage, you may have difficulties and possible delays when boarding and disembarking trains.

We suggest taking only what you can comfortably carry with you as the trains do not have luggage weight restrictions.  


18. What discounts are available for seniors, youth and group travellers?

Some of the rail discounts available are:

Youth – to qualify for a youth discount of up to 50% travellers must be aged between 12 and 25. With a few exceptions youth passes are available in 2nd class and travellers can benefit from good deals on the main point to point tickets.

Children – usually between 4 and 11 pay half the adult fare. Under 4 years of age travel for free unless a reservation for a separate seat/berth is required.

Saver fares - when 2 or more people travel together with a Pass they are entitled to a discount of around 15% of the regular price. Depending on the Pass, the rules and names vary: Saver (2 -5 people), Twin (2 people) or Party (3-9 people)

Seniors – Travellers aged 60 years or more can also benefit from special discounts on some passes and point to point tickets.

NOTE: Not all trains offer senior, youth and group fares. Please check with CIT Rail reservations regarding discounted fares for these travellers or refer to CIT’s Europe Rail brochure.


19. Can I get a refund if I need to cancel or don’t use some of the rail I have booked?

Saver fares are generally non refundable and non exchangeable. Flexible fares allow some refund options if tickets are not used or partially used. Conditions apply and tickets need to be validated as “unused” prior to travel date. Refer to CIT Rail for full refund details.


For more information or enquiries on how to use CIT Rail Online:
email citrail@cit.com.au or Chat Online here.